:: Terms

It’s important for us to tell you about our terms and conditions, but please remember you may have other rights granted by law and our terms and conditions do not affect these.

We are ABC Modelsport and our retail shop is situated in Crewe. You can write to us at:

ABC Modelsport
82 Nantwich Road
Crewe
Cheshire
CW2 6AL
England

t: 01270 505048

e: sales@abcmodelsport.co.uk

Making a purchase
By submitting your order either through the website or by telephone, you are offering to buy the goods and allowing us to use your details for the purpose of supplying (including passing your delivery details to couriers)

We will not use your details for any other purpose and will not store your details after the order has been processed. We will need your details again if you make further purchases.

We are obliged to supply the goods to you until we have confirmed acceptance of your order. You do not own the goods until we have received full payment. If you discover you have made a mistake with your order, please contact us immediately on 01270 505048 or sales@abcmodelsport.co.uk

Our website information is regularly checked but if we find the price has changed when we receive your order we will contact you to ask you if you wish to proceed.

If an item is out of stock, you will not be able place an order or submit payment details. Instead you will receive an email advising you that the item is out of stock. We will contact you once we get the item in stock to see whether you still wish to proceed with purchase. We endeavour to get items back in stock as quickly as possible.

Delivery
We aim to deliver goods to you within 2-3 working days of the order being processed. Should you need an item quicker, please phone us on 01270 505048 and we will see if we can accommodate your requirements.

If you receive good that have been damaged in transit or are faulty, please call us as soon as possible so that we can resolve the matter.

UK Orders
Orders are sent either by Royal Mail or by courier depending on the weight of the parcel. Upon placing the order, confirmation will be sent automatically, If you do not receive confirmation, it will be because:

• We did not receive your order
• You entered the email address incorrectly

Overseas Orders
These orders will be dealt with on an individual basis and we will get in touch with you to advise of the likely delivery time and cost. The website will debit your card account with the order plus the set postage fees - if your order is more than three items we may have to charge more for postage, but this will only be done following approval via return email from yourselves once we have worked the extra postage costs. If you are not happy with this extra charge we will gladly refund you your order.

We currently debit cards in pounds sterling – this will be converted by your card provider to your local currency.

Cancellation of Order and Returns
Should you decide to cancel an order after we have placed the order with our suppliers, we will refund the amount minus a 10% charge for administration costs.

As a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund. You must inform us in writing of your desire to cancel within seven working days after placing your order. You must return any goods to us at your own cost or you may ask us to arrange collection, which will be chargeable. We advise you to ensure the goods are well packed and adequately insured during any return journey that you organise. Items can only be returned if they are incomplete, incorrect or faulty.

Customer Satisfaction
We are committed to ensuring high levels of customer satisfaction. We welcome any comments you have on our level of service, the goods or what could be improved – we’d like to hear about the good stuff as well as the bad! Contact us on sales@abcmodelsport.co.uk or 01270 505048.